Ok, I realize that this blog has rarely been used to share troubleshooting information, but as a computer tech I feel there is some information that should be out there. I rarely find this information easily so I figure if someone happens to stumble upon this information what could it hurt?
So let’s dig into my first problem:
Major problems when using Ghost Suite Solutions 2.5 and Dell Optiplex 755 systems. Here is a post and follow up post from the Symantec Forums.
Here’s what I’m facing:
GSS V. 2.5
Dell Optiplex 755 w/ Intel driver
SATA HDD
Windows Vista Business (32) with Ghost Client installed
Using PC-DOS
Symptoms:
Ghost Console and Client PC see each other.
Place Client PC in a Machine group by itself.
Check Client PC Properties -> Select correct Driver -> Select PC-DOS -> Close
Create Restore task -> Point task to lone client -> select known working image -> Save -> Execute
At this point, the client PC pops up the “user warning” message stating that the PC is scheduled for maintenance. The machine reboots and starts loading PC-DOS. It goes to the blue ghosting screen and hangs for a moment and then reboots.
At this point the Dell Splash screen appears and as soon as it disappears, the screen is solid black with a blinking cursor at the top left of the screen. No matter how long I wait, it will not go away.
Troubleshooting Steps:
1) Rebooted PC and hit F2 to go into BIOS. At the Dell Splash screen, it says “Entering BIOS” but as soon as the SS (splash Screen) disappears, the cursor of doom appears and I never get to BIOS.
2) Rebooted PC and hit F12 to go into Boot Selection. After the SS disappears, the cursor is back and I never see the option to boot from another device.
3) Created a bootable USB drive. Hooked it up to PC and rebooted PC. Since I can’t get to the boot selection menu after the SS disappears, I hoped it would see the USB and boot from it. Nope, I’m greated by the happy cursor again.
4) Same as above, but with a bootable floppy disk. Exact same thing happed as above. The system never gets to the point where it never looks for anything to boot off of.
5) Removed the HDD from system for grins. PC acted normal and I was then able to get to BIOS and Boot Selection. Just didn’t have a HDD to put an image on.
6) Placed problem HDD in another 755 system and same problems occured. Put Know Working HDD in problem PC and it booted up just fine. Something happened to the HDD right?
I’m stumped.
So after a lot of looking around and hair pulling I think I found the solution. It may not work for all, but if it helps just one person, it’s worth it!
10-6-08 Update:
Thanks for all the information guys. I have found a solution for the problem that I described above. I am not sure if it occurs specifically with just the Optiplex 755s, but I wanted it to be posted somewhere.
As I mentioned, once I tried to ghost a 755 via Ghost Cast and PCDOS occasionally one (or more) of the systems would not image and I would be stuck with a black screen with a blinking white cursor at the top left of the screen. The ONLY way that the system would get past that blinking cursor would be if I disconnected the SATA drive. This didn’t resolve the problem at all since the system had no HDD to boot off of.
I then found this article in Symantec’s knowledge base: http://service1.symantec.com/support/on-technology.nsf/docid/2007091314373760
Specifically:
Change the BIOS setting for the SATA hard drive.
In the BIOS on the client computer, there may be a section called ‘SATA’ or ‘Hard Disk.’ Depending on the particular computer, the setting should be changed to one of the following:
Legacy SATA Mode
Combination Mode
Compatibilty Mode
IDE Emulation
Are you using AHCI mode?
You must turn off AHCI in the BIOS.
**Go into BIOS and look under SATA options. Change AHCI to Legacy, save and reboot.**
Once I did these changes, the system booted into pre-imaged Windows. I am then able to ghost the system without a problem. These changes made all the difference for me and I wanted to share it.
Do I need to create a new thread so we can mark it as “solved”?
I hope this helps others! Thanks for the support all.
KK
Here is link in clicky format: http://service1.symantec.com/support/on-technology.nsf/docid/2007091314373760
There you have it. If you’ve had the same problem and this fixes it let me know! (Though I doubt people will find this.)
KK